Privacy Policy

Data Privacy and Information Security Policy

True Consulting (“True” or “we” or “us”) cares about your privacy and is committed to processing your personal data in accordance with fair information practices and applicable data privacy laws. This Privacy Statement (i) describes how we collect, use, protect, share, and transfer your personal data; and (ii) describes your choices and rights with respect to your personal data, and how to exercise those choices and rights with True.

Scope of this Privacy Statement

This Privacy Statement applies to personal data we collect when you visit www.truetcg.com. It also applies to information we collect from or about you in other ways, including through offline registration forms, in person (e.g., business cards), and from third parties. If we provide a separate or supplemental privacy notice when we collect personal data from you, that notice will control to the extent of any conflict. This Privacy Statement does not apply to information that we access or collect when we provide products, solutions, and advisory services to our clients (such information, “Services Data”). True’s practices with respect to Services Data are governed by agreements entered into between True and our clients. If you are an individual who interacts with a True client and have requests or questions about personal data that may be included in Services Data, please contact the client directly for assistance.

Personal Data We Collect and How We Collect It

When you visit the Website, or otherwise interact with us, we may gather different types of personal data about you. You can choose to provide some of this information directly, for example by filling out online forms. Depending on how you interact with us, the information True may collect about you includes:

Contact information such as your name, postal address, telephone number, and e-mail address;

We collect this information from you in several ways:

Through emails you send, or forms you submit through the Website, to request information or a demo, to subscribe to our newsletter, or to access our webinars or white papers;
By email, telephone, or in person as part of an ongoing sales process;
In person at conferences, tradeshows, and other industry events;
Through your participation in surveys, contests, and promotions;
Through your use of social connectors and True-affiliated social networking areas, including interactions with us on third-party social media platforms;

Where permitted by applicable law, other information that we gather about you from social media platforms and other sources may be combined with the data you provide to us directly.

We will only collect the information that we deem necessary for the purposes listed below. As a result, we may not be able to address a request or provide a product or a service if we are missing some of this information.

How We Use Your Personal Data

True may use your personal data in the following ways:

To respond to inquiries about our capabilities and offerings and to fulfill requests for information and resources such as whitepapers or webcasts;
To process and complete transactions and send you related information, including invoices, and to perform related accounting, auditing, billing, reconciliation and collection activities;
To provide customer service and support and send you updates, and support and administrative messages;
To send you promotional or marketing communications, or otherwise to inform you about important news about True, our new products and services, events and special offers we think you may be interested in;
To monitor and analyze usage of the Website to allow us to improve the website and for marketing or advertising purposes;
Where you provide feedback, to develop and improve our products and services;
To meet legal requirements, to respond to legal process and government requests, and to establish, exercise, or defend against legal claims;
For other purposes for which we obtain your consent.

How We Share Your Personal Data

We will not sell, rent, lease, or disclose your personal data to others except as described in the Privacy Statement.

We may disclose your personal data to unaffiliated third parties, including:

Any party with whom we enter into a transaction to sell or transfer of all or part of our business or assets;
In response to a request from law enforcement or other government officials;
In response to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims; and
As we otherwise believe is necessary to protect our rights or property, including the security and integrity of the Websites.

Our Worldwide Practices

True is a United States-headquartered organization with affiliates and business partners in other countries, and with technical systems that cross borders. As a United States company, the personal data we collect will be stored and processed primarily in the United States, but we may also collect, transfer, process, and store personal data in any other country in which we, our affiliates, and business partners maintain facilities for the purposes of data consolidation, storage, and simplified customer information management. We will handle your personal data in a consistent manner, as described here, even if the laws in some countries may provide less protection.

Changes to This Statement

If there are updates to the terms of this Privacy Statement, we will post those changes here and update the revision date in this document so that you will always know what information we collect, how we use it, and what choices you have. Your continued use of the Website following the posting of changes to this Privacy Statement means you accept those changes.

How to Contact Us

If you have questions or complaints in relation with this Privacy Statement, or to exercise your privacy rights described above, please contact us via email at jamlen@truetcg.com, or by post at the address below:

True Consulting Group, LLC
64 Everett
Irvine, CA 92618
Attention: Privacy Office